Style Rules for Job Position Names and Titles in Policies & Procedures

Have you struggled with job position names and titles in your policies and procedures (P&P) content? Here are several style rules to follow.

Urgo, Raymond E. Policies and Procedures Authority, The (2009). Articles>Style Guides>Policies and Procedures>Organizational Communication

Why is it so Difficult to Maintain Accurate Process Documentation Across an IT Organization?

I saw this question posed in a discussion on LinkedIn, and thought that it deserved an answer from an IT Process Automation (ITPA) perspective. One respondent to the question stated it well: "The answer is simple, if there is not a common bond and governance mechanism between process documentation and the technology that is executing the process, the documentation eventually atrophies and collects dust." In my days as an independent ITIL consultant, I found that training and getting personnel to use process as part of their daily routine was at least as difficult as maintaining and updating process documentation. There is a chasm between theory and practice when it comes to process execution.

Greene, Travis. NetIQ (2009). Articles>Business Communication>Documentation>Policies and Procedures

Managing Culture Change Within the Context of Mergers and Acquisitions

The generic term “mergers & acquisitions (M&A)” appeared for the first time at the end of the 19th century in the United States. In times of increased global competition, M&A activities have reached all regions of the world and are not solely concerning large enterprises. However, with many M&A projects never reaching the synergy effects that were expected of them, the successful integration of one company into another remains a challenge.

Bialek, Chantal. TC World (2008). Articles>Business Communication>Workplace>Policies and Procedures