Architecture and Communication Among Product Development Engineers

This paper summarizes some quantitative measures and qualitative observations that we have made regarding the effects of architecture on technical communication. We begin with some early results, showing how the probability that two organizations’ members will communicate regularly declines rapidly with the distance between their work locations. . Following this, we assess several objections to these observations and deal with each. We look briefly at the relationships among different media, (i.e., face-to-face, telephone, electronic mail) and how each is affected by separation. Finally, we discuss some examples of architectural strategies for managing communication.
Allen, Thomas J. MIT (1997). Articles>Communication>Engineering
Review: Communication Reference Books for Engineers and Scientists
Over the past years, many reference books have been published for various science and engineering disciplines. Based on publishers’ descriptions, I selected four for review.
Kaempf, Charlotte. ATTW Bulletin (2005). Articles>Reviews>Scientific Communication>Engineering
The Rogers report seems to be more than just a report to explain the Challenger accident and give suggestions to avoid a similar tragedy occurring in the future. In a sense, it appears to be a type of apologia. On January 28, 1986 the Space Shuttle Challenger, mission 51-L, launched from Florida's Kennedy Air force Base at 11:38 a.m. Eastern Stand ard Time. As the country watched in disbelief, the shuttle disintegrated 73 seconds later in an explosion of hydrogen and oxygen. All seven crew members died. On February 3, President Reagan issued an executive order to set up a commission to investigate the challenger accident. The commission was sworn in on February 6, and presented its report to the president on June 6 of the same year. This report, commonly known as the Rogers Report, after its chairman William R. Roger, had a dual mandate from the president. First to look at the probable causes of the accident, and second, to develop recommendations for corrective action. This was done through a comprehensive investigation involving all of the following: interviews with more than 160 people, more than 35 formal panel investigations, examination of more than 6,300 documents (which included hundreds of photographs and more then 122,000 pages), the generation of almost 12,000 pages of transcript and another 2,800 pages of hearing transcripts.
Holombo, Chrystal. Michigan Tech University (1998). Articles>Technology>Risk Communication>Engineering
Review: English for the Energy Industries: Oil, Gas, and Petrochemicals
Not only people preparing to work in the oil, gas, and petrochemical industries, but also students of industrial chemistry and chemical engineering can immensely benefit from the material provided in this coursebook and supplementary CDs.
Kumar Panda, Prasanta. International Journal for Technical Communication (2008). Articles>Reviews>Business Communication>Engineering
Graphics and Invention in Engineering Writing

This study reports on the use of graphics by engineers as a method of stimulating the writing process (rhetorical invention). Information presented here comes from working engineers, based on a questionnaire developed after informal conversations and then administered to 15 participants in private industry, with questions about specific writing genres and types of graphics. Results show that graphics have a powerful function in stimulating writing ideas. Although individual writers' preferences in graphics are strong, patterns could be seen in (1) overall number of graphics types used by each writer, (2) specific types of graphics used by each writer based on the writing genre, and (3) the most common types of graphics used overall.
Hutto, David. Technical Communication Online (2007). Articles>Scientific Communication>Engineering>Technical Illustration
Materials Data on the Internet

The availability of the Internet has provided unprecedented opportunities for both data compilers and users. With respect to materials data, this paper explores: how do we know what is available? how can data be accessed, interpreted, exchanged? what novel modes of presentation are now available? what organizations are active in this field and what are their programs? what improvements are needed? where do we go from here and how? Examples will be illustrated of specific materials databases available on the Internet from a variety of materials data fields, e.g. fundamental data, engineering design properties, environmental data, and materials safety data. While there is no question that large and widely varied bodies of data are accessible on the Internet, significant improvements are needed promptly. The paper concludes by summarizing these problems and possible means for their alleviation.
Westbrook, J.H. Data Science Journal (2003). Articles>Scientific Communication>Online>Engineering
In the aircraft industry, a number of factors have converged to highlight the importance of maintenance manuals.
Between the Lines (2007). Articles>Documentation>Engineering>Risk Communication
Safety Risks in Mechanical Engineering
The cause for the careless handling of possible dangers is not so much unwillingness, but rather the lack of know-how. There are no standardised and well-documented processes that are simple to implement and use.
Walther, Andreas. TC-FORUM (2002). Articles>Risk Communication>Engineering
Tips for Scientific Communicators: How to Become a Member of the Research Team 
Communicators usually focus on audience needs, and rightly so. But scientific communicators may find it equally important to consider the needs and cultural values of the scientist/engineer researchers they work with. Working within the context of their culture, as well as observing (or at least recognizing) their etiquette and standards, can help us become their trusted collaborators.
Davis, Nancy E. and Mark Hodges. STC Proceedings (1995). Articles>Scientific Communication>Engineering>Rhetoric
Both the Challenger and Three Mile Island disasters involved failures of communication among ordinary professional people, mistakes committed in the course of routine work on the job, small mishaps with grotesque conseqences.
Herndl, Carl G., Barbara A. Fennell and Carolyn R. Miller. WAC Clearinghouse (1991). Articles>Risk Communication>Engineering
The Department of Mathematics and Computer Science at Denison University has introduced a significant new oral communication component early in both majors. The sophomore computer science and mathematics majors meet together each week for a "lab" taught jointly by a computer scientist and a mathematician. There were three goals in this endeavor: (1) to prepare students for the workforce and graduate school by improving their oral communication skills, (2) to nurture future researchers in both fields by exposing them to research early in their undergraduate training, and (3) to increase computer science students' exposure to mathematics. In the following, we establish the need for such a course, describe our approach, how it satisfies our three goals, and additional outcomes.
Havill, Jessen T. and Lewis D. Ludwig. SIGCSE Bulletin (2007). Articles>Education>Communication>Engineering
Predicting Technical Communication in Product Development Organizations

This work explores prediction of technical communication patterns within product development organizations. Our methodology involves first predicting the patterns of communication and then measuring the actual communications to see if the anticipated linkages are realized. We applied this methodology to a commercial product development project in the electronics industry. In this case study we found that: 81% of all coordination type communication linkages were predicted in advance; occurrences of frequent communications were more accurately predicted than infrequent communications; and two-way communication exchange was most often observed, even where oneway information transfer was predicted. For the management of product development projects, these results imply that certain aspects of organizational design can be planned by anticipating the technical communication linkages required for project execution. Finally, a critical analysis of our methodology suggests improvements for future work.
Morelli, M.D., S.D. Eppinger and R.K. Gulati. IEEE Transactions on Engineering Management (1995). Articles>TC>Organizational Communication>Engineering
This article discusses a longitudinal case study of a novice engineer who has successfully challenged a workplace genre. The study shows that a combination of the novice’s family background, a university engineering communication course, and workplace experiences helped him achieve success. It also provides evidence that, even though genres may differ from workplace to workplace, experienced professionals do recognize and accept superior communication practices imported from elsewhere. Thus, best practices may be taught apart from local contexts. The case study allows technical communication instructors and researchers to refine current understanding of what mastering genres means and indicates directions for the development of new pedagogies. Key Words: agency • engineering communication • kairos • rhetorical genre studies • school-to-work transition
Artemeva, Natasha. Journal of Business and Technical Communication (2005). Articles>Communication>Engineering>Education
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