#15196
Sixteen Suggestions for Successful Videoconferences 
Offers protocols, procedures, and rules of etiquette for conducting videoconferences.
Smith, Gary M. Intercom (2000). Articles>Collaboration>Teleconferencing>Videoconferencing
#31474
Despite the Internet's emergence as a mainstream business tool, web conferencing can still be a daunting experience for first-timers and even seasoned presenters. For today's business professionals, it's not the technology that makes them apprehensive, but the knowledge that familiar ways of presenting are inadequate to execute an effective web conference. Provide someone with useful information and a little preparation, however, and that person can host an effective, efficient web conference.
Murray, Krysta. Communication World Bulletin (2004). Articles>Collaboration>Teleconferencing>Videoconferencing
