A directory of resources inthe field of technical communication (and technical writing).

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1.
#36396

Cures for the Information Exclusion Complex

Some years ago, I used to suffer from developer neglect, or to use a more scientific term, from a kind of information exclusion complex. You know what I’m talking about. Developers make updates to the interface, often at the last minute, and don’t let the tech writer know what changed. As a result, the help is wrong and out of date. It’s a frustrating experience from the writer’s perspective.

Johnson, Tom H. I'd Rather Be Writing (2010). Articles>Collaboration>Technical Writing>SMEs

2.
#10415

Technical Writer/Subject Matter Expert Interaction: The Writer's Perspective, the Organizational Challenge   (peer-reviewed)   (members only)

Almost a decade ago, Walkowski's (1991) study of the interaction between subject-matter experts (SMEs) and technical writers focused on the perceptions of software engineers toward technical writers. Her findings gave technical writers insights on how to improve critical relationships with these organizational colleagues. This study partially replicates Walkowski's (1991) study of technical writer-SME interactions, but instead of collecting data from SMEs, we surveyed technical writers themselves. We report perceptions collected from 31 technical writers and contrast them with Walkowski's original findings, offering interpersonal and organizational recommendations for addressing tensions between these groups. By examining both the SMEs' and the technical writers' perceptions of their relationship, we are able to provide a two-sided view of a dynamic and complex interaction. We also argue that participants in the SME-technical writer interaction cannot fully alter their relationship without the strategic supp

Lee, Martha F. and Brad Mehlenbacher. Technical Communication Online (2000). Articles>Collaboration>Technical Writing>SMEs

3.
#35965

Why You Shouldn’t Be Afraid of Offending Others and Racking Up a Few Penalties

Sports doesn’t always parallel life, but here’s one that’s relevant for the season. Although penalties in football are usually looked upon as costly mistakes, they can actually be a good thing — they demonstrate aggressiveness. Holding back your players into a passive, milquetoast attitude can be worse than racking up a half a dozen penalties. Aggressiveness also happens to be an important quality for technical writers, even if it also results in a few social penalties.

Johnson, Tom H. I'd Rather Be Writing (2007). Articles>Collaboration>Technical Writing>SMEs

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