#33927
Talking Tech with Newbies and Older Generations
Tech newbies, and often these are people from an older generation than us techies, are easily overwhelmed by technology. Why do we expect them to get it? It's not their business to get it, it's our business to get it and then translate it to them. Do we think we are impressing them with all our knowledge? Chances are we are intimidating them. We need to stop, slow down and listen, ask questions, understand where they are coming from and then meet them where they are at. It isn't condescending or patronizing to slow things down and start with the basics.
Banner, Jeb. SmallBox (2009). Articles>TC>Collaboration>Technology
#34373
Discussing Collaboration in Technical Communication
Professionals use contextual collaboration most frequently. It includes two forms: genre use and document borrowing. Professionals use hierarchical collaboration in moderation. It includes two forms: author-centered and sequential. Professionals use group collaboration the least of all.
Sampron, Robert, Bethany Lamers and Daniel Sutter. Bob's on the Job (2009). Articles>Collaboration>TC
#35494
I’m amazed when I hear people say they learn nothing from others in the technical communication field. Some people have a lot of experience, so they feel there are few opportunities to learn from others. I believe they forget that often through discussions, we discover a new perspective or a new way to solve an old problem. Different approaches can also lead to new techniques and solutions.
Mueller, Paul. Answers for All (2009). Articles>TC>Community Building>Collaboration
