A directory of resources inthe field of technical communication.


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Conducting Successful Interviews With Project Stakeholders

Looking back over recent months, by far the most common form of research I’ve carried out is that stalwart of qualitative studies—the interview. A simple, semi-structured, one-on-one interview can provide a very rich source of insights. Interviews work very well for gaining insights from both internal and external stakeholders, as well as from actual users of a system under consideration. Though, in this column, I’ll focus on stakeholder interviews rather than user interviews.

Baty, Steve. UXmatters (2007). Articles>Collaboration>Interviewing>SMEs


Tips for Tech Writers Interviewing Engineers: Building a Strong Relationship with Developers

Outside of the formal SME interview, a writer's relationship with engineers and experts is built on trust, respect, and a little bit of bribery.

Bryant, Stephanie. Suite101 (2008). Articles>Collaboration>Interviewing>SMEs


What Makes Experts Expert

how should we interview SMEs and then what is our role to our readers as surrogate SMEs?

Hughes, Michael A. Humane Experience, The (2010). Articles>Collaboration>Interviewing>SMEs


What Questions You Should Ask at a SOW Meeting

At times, though, a writer is a bit overwhelmed at the start-of-work meeting. He becomes passive and takes in everything the client lays out without asking for more. That can result in some information that’s very important to the writer being missed.

Adar, Bryan S. Technical Communication Center (2009). Articles>Collaboration>Interviewing>SMEs

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