Writer-Editor Interactions: What Works?  

Successful writer-editor relationships require a commitment from both parties to teamwork, open communications, and shared accountability for the success of each project. The benefits from this ejj?ort include better igformation products for users and a more congenial working environmentfor you. Equally important, your clients will develop cor@ence and trust when they see a project’s writer and editor combining their skills and collaborating on shared project goals.

Collins, William L. and Susan M.J. Lester. STC Proceedings (1997). Articles>Collaboration>Editing>Writing

Writer-Editor Relationships in Revisions

Editors, professional or otherwise, can be annoying individuals. The trick is to focus on the helpful parts of that annoyance and try to ignore the less-helpful parts.

Hart, Geoffrey J.S. Geoff-Hart.com (1995). Articles>Writing>Editing>Collaboration

Writing a Collaborative Book in Cyberspace  

New software is released. The same day, a 1,000 page book is released that 'unleashes' the hidden secrets of the software. How did the book get there so quickly? This paper takes an insider’s look at a case history — the writing and publishing of the Lotus Notes Unleashed series of books — to show how the Internet is being used to provide more timely and accurate information on technical subjects. The described case includes assembling the writing team, writing the book, the editing process, and publication of the book, all done using the Internet and computers as a primary medium.

Child, Don. STC Proceedings (1998). Articles>Publishing>Collaboration>Online

Writing Across the Curriculum

The phrase 'writing across the curriculum' is relatively new, as far as I am aware. I want to examine its underlying meaning, its various administrative forms, and its implications for the faculties of colleges and of high schools to look at the theory, the practice, and occasionally the history of the notion.

Kinneavy, James L. ADE Bulletin (1983). Articles>Editing>Writing>Collaboration

Writing Programs and the English Department

A couple of years ago John Gerber, in an article in the ADE Bulletin, urged a broadened definition of 'literacy,' one that would encompass all study relating to linguistic artifacts, from the most elementary reading and writing to the most differentiated scholarship and composing. Nearly all college English departments do include much of this broad range, but the inclusion is rarely an integration. Instead, there's the English major and the freshman composition program and the creative-writing courses and, sometimes, the courses for nonmajors: film, popular culture, folklore; business and technical writing; and so forth. In large departments different faculty members may specialize in one or another of these units, and the chairman, who is supposed to be running the whole six-ring circus, can scarcely get the different sorts to talk to one another. What integration occurs begins and ends with the yearly departmental cocktail party.

Johnson, Paula. ADE Bulletin (1979). Articles>Editing>Writing>Collaboration

You Can't E-Mail Face Time—Employees Want Bosses Up Close and Personal

Face time. According to the fourth annual survey of the North American workplace, from Netherlands-based staffing organization Randstad, those two words best describe the most preferred way for employers to communicate with employees. The 2003 Employee Review is based on findings from 2,826 telephone interviews conducted by RoperASW, making it one of the most extensive employee attitude surveys conducted in the U.S. “E-mail is far behind face-to-face meetings as the means of communication most preferred by employees,” said Joanne Reichardt, vice president of corporate communications and public affairs for Randstad North America. “In short, everyone wants face time.”

Communication World Bulletin (2004). Articles>Collaboration>Online>Email

You Lost Me in the Third Paragraph: A Guide to Gracious Criticism

When a colleague comes to you for criticism, for help, for feedback, you are not helping that colleague if you say, 'Looks okay to me.' An important skill in college and in the work force is that of giving solid, instructive criticism. This handout is designed to teach you this skill.

George Mason University. Articles>Editing>Collaboration

Collaborative Walkthrough Video

Collaborative walkthroughs are a technique that my team used while rewriting our Help and adopting DITA. We believe that we were able to improve the user experience by improving the collaborative experience.

Bennett, Miranda. On Writing (2008). Articles>Documentation>Collaboration>Technical Writing

Negotiation Techniques

The average person engages in some form of negotiation on a daily basis. From time-management struggles to managing employees, work/life balances issues and even parenthood, opportunities to hone negotiation skills are everywhere. Improving your negotiation skills can mean greater peace of mind, increased harmony among the team, and the chance to advance personal and business relationships toward future success.

Harris, Kerri. TechCom Manager (2007). Articles>Collaboration

Managing SMEs - Part 2: Selling the Concept to Management

Focusing on your professionalism could be the key to successfully managing your working relationships with SMEs.

Rastocny, Philip. TechCom Manager (2007). Articles>Management>Collaboration>SMEs

Managing SMEs - Part 1: A Primer for Success

Just the thought of dealing with Subject Matter Experts (SMEs) can create stress in the life of any documentation manager. Some SMEs can be self consumed, preoccupied, distant, and even rude. But why do these behaviors exist? This article briefly describes how to interact with people who might be difficult to motivate and how to work with people who have priorities different from yours.

Rastocny, Philip. TechCom Manager (2007). Articles>Management>Collaboration>SMEs

The Art of Self-Marketing

Spend enough time among the ranks of corporate culture and you are likely to hear many common catch-phrases like 'branding' and 'market differentiation.' These conceptual ideas can seem like mere marketing dogma reserved for abstract thinkers alone. Yet the savvy career-minded professional should turn a keen eye on these notions with a plan to incorporate a few basic principals into their annual objectives. Employing a few strategies for personal branding can help managers foster greater enthusiasm from their teams and provide the basic framework to help promote a positive self-image within an organization.

Harris, Kerri. TechCom Manager (2007). Articles>Collaboration>Branding>Marketing

Giving and Receiving Feedback

Feedback is important to business, but no one needed to tell us that. As Technical Communications managers, we regularly see feedback in many forms: user feedback, customer feedback, internal feedback, external feedback, feedback from testing, and feedback in performance appraisals. As beacons of information communication in our organizations, we are responsible to communicate well and, by extension, possess a solid appreciation of and ability to respond to feedback.

Kirk, Hannah. TechCom Manager (2006). Articles>Collaboration>Assessment

Inspiring Reviewers to Review Your Documents

To obtain good reviews, you must make the process as painless as possible for reviewers.

Hart, Geoffrey J.S. TECHWR-L (2008). Articles>Editing>Collaboration>SMEs

Look at it Another Way

Seeing the same thing from different perspectives is much praised but little practiced. We don’t often realize what we can gain by seeing another scene in the picture.

Young, Indi. List Apart, A (2008). Articles>Project Management>Collaboration>Information Design

The Effects of Socio-Technical Enablers on Knowledge Sharing: An Exploratory Examination    

Recently, the need for knowledge management has been drastically increasing so organizations may meet the high level of dynamic, complex business change and uncertainty. In particular, knowledge sharing has been recognized as a critical process through which organizational knowledge can be utilized. For successful knowledge sharing, companies need to capitalize on various socio-technical enablers. The primary objective of this paper is to provide a better understanding of how these enablers can affect knowledge sharing intention and behavior, and explore practical implications for knowledge sharing. For this purpose, the paper proposes a theoretical model to investigate these enablers from a socio-technical perspective. PLS (Partial Least Square) analysis was employed to validate the model. This field study involves 164 users. Furthermore, interviews with experts were investigated for practical implications. Our analysis reveals that social enablers such as trust and reward mechanisms are more important than technical support in isolation for facilitating knowledge sharing.

Choi, Sue Young, Young Sik Kang and Heeseok Lee. Journal of Information Science (2008). Articles>Knowledge Management>Content Management>Collaboration

Demystifying Chinese Guanxi Networks: Cultivating and Sharing of Knowledge for Business Benefit    

Guanxi referrals help identify potential business partners. Through guanxi networks, businesses can establish favourable and mutually beneficial relationships vital to business success. Guanxi carries assumed knowledge of trust and facilitates business references. It is the construct of `face' that underpins this trust. The high degree of trust in guanxi networks facilitates the flow of strategic information and knowledge, further adding value to business. This article illustrates through case studies how guanxi relationships are formed and how knowledge in guanxi networks can benefit business. The case studies are drawn from experiences of three Europe-based Chinese business directors.

Chan, Ben. Business Information Review (2008). Articles>Business Communication>Knowledge Management>Collaboration

Moving Beyond Tacit and Explicit Distinctions: A Realist Theory of Organizational Knowledge    

This paper challenges the popular notions of tacit and explicit organizational knowledge and argues that its philosophical underpinnings derived from Gilbert Ryle are problematic due to their logical behaviourist perspective. The paper articulates the philosophical problem as the neglect of any role for the mind in organizational activity and the representation of mental activity as purely a set of behaviours. An alternative realist philosophy is advanced taking into account the potential of adopting a number of competing philosophical perspectives. The paper forwards a realist theory of organizational knowledge that moves beyond the surface behaviours of tacit and explicit knowledge and argues that collective consciousness and organizational memory play primary and deeper roles as knowledge processes and structures. Consciousness is not a Hegelian world spirit but rather a real process embedded in people's brains and mental activity. Further, the paper argues that organizational routines provide the contingent condition or `spark' to activate organizational knowledge processes. The implications of this model are explored in relation to the measurement of intellectual capital. The theory developed in this paper represents the first attempt to provide a coherent philosophically grounded framework of organizational knowledge that moves organizational theory beyond neat conversion processes of tacit and explicit knowledge.

Jashapara, Ashok. Journal of Information Science (2007). Articles>Knowledge Management>Organizational Communication>Collaboration

Impact of Coherent Versus Multiple Identities on Knowledge Integration    

This paper addresses the influence of two competing views of social identity on knowledge integration. One view sees social identity primarily as a coherent characteristic of organizations, which can leverage knowledge integration by unconditional cooperative behaviour, shared values, mindsets, trust, and loyalty. The opposing view considers social identity as multiple and fragmented. This fragmented view emphasizes the problematic nature of social identity for knowledge integration and states that social identity is an additional barrier to knowledge integration in organizations. The aim of this paper is to examine these competing accounts and to develop insight into the underlying mechanisms that lead to the different effects of social identity on knowledge integration. Two polar case studies illustrate the different effects of a coherent versus multiple identity on knowledge integration and the need for a coherent company-wide social identity, instead of a multiple community or group based social identity, to leverage knowledge integration in organizations.

Willem, Annick, Harry Scarbrough and Marc Buelens. Journal of Information Science (2008). Articles>Knowledge Management>Organizational Communication>Collaboration

Attaining Review Nirvana with Acrobat 8 Professional

Getting documents reviewed has always been a tricky proposition for writers. From pleading to coercion to bribery just stopping short of third-degree torture, writers have documented many methods for getting reviews done effectively and in time. For those writers who gave up altogether and for those who just did not care too much for reviews, there is bad news coming – companies are asking for user feedback on the content that you wrote. Users, as we know them, can shame the most cynical movie critic when it comes to commenting. In my quest many a tool tried to lure me, but when Acrobat 8 strut its shared review stuff in front of me, I finally succumbed.

Kurnool, Preran. Indus (2008). Articles>Editing>Collaboration>Adobe Acrobat

Improving Organizational Performance

This session is designed to provide you with an overview of Thomas Gilbert's Behavioral Engineering Model (BEM) and alternatives to his model, and a review of Hersey and Chevalier's PROBE Model to assist you to identify elements that support and impact behavior within your organization.

Bailey, Elizabeth. STC Proceedings (2008). Articles>Management>Collaboration>Organizational Communication

XFN Encoding, Extraction, and Visualizations

In this article I will take a good look at XFN - the microformat for describing relationships between people. I will look briefly at what it is and the basic markup needed to add the information to your sites, before then going into depth, looking at the benefits you can get from that data by extracting it and using it in different ways. Extracting the data is easier than you think - there is probably a library for your favorite language already! If not, there are also some web services that could do the job that I'll show you below.

Suda, Brian. Opera (2008). Articles>Web Design>Information Design>Collaboration

Stasis Theory as a Strategy for Workplace Teaming and Decision Making    

Current scholarship tells us that skills in teaming are essential for students and practitioners of professional communication. Writers must be able to cooperate with subject-matter experts and team members to make effective decisions and complete projects. Scholarship also suggests that rapid changes in technology and changes in teaming processes challenge workplace communication and cooperation. Professional writers must be able to use complex software for projects that are often completed by multidisciplinary teams working remotely. Moreover, as technical writers shift from content developers to project managers, our responsibilities now include useradvocacy and supervision, further invigorating the need for successful communication. This article offers a different vision of an ancient heuristic—stasis theory—as a solution for the teaming challenges facing today's professional writers. Stasis theory, used as a generative heuristic rather than an eristic weapon, can help foster teaming and effective decision making in contemporary pedagogical and workplace contexts.

Brizee, H. Allen. Journal of Technical Writing and Communication (2008). Articles>Management>Collaboration>Theory

Police Reform, Task Force Rhetoric, and Traces of Dissent: Rethinking Consensus-as-Outcome in Collaborative Writing Situations    

Pedagogical and scholarly representations of collaborative writing and knowledge construction in technical communication have traditionally recognized consensus as the logical outcome of collaborative work, even as scholars and teachers have acknowledged the value of conflict and "dissensus" in the process of collaborative knowledge building. However, the conflict-laden work product of a Denver task force charged with recommending changes to the city police department's use-of-force policy and proposing a process for police oversight retains the collaborative group's dissensus and in doing so, illustrates an alternative method of collaborative reporting that challenges convention. Such an approach demonstrates a dissensus-based method of reporting that has the potential to open new rhetorical spaces for collaborative stakeholders by gainfully extending collaborative conversations and creating new opportunities for ethos development, thus offering scholars, teachers, and practitioners a way of reimagining the trajectory and outcome of collaborative work.

Knievel, Michael. Journal of Technical Writing and Communication (2008). Articles>TC>Collaboration>Rhetoric

A Life Online: Living Decentralised

As the computing world becomes more and more decentralised, people are realising more and more ways to free themselves from a single PC, work socially, and live a life online. This paper discusses how you can take to this new way of working, how you can decentralise your tasks and methods of working. It discusses the online applications you can use to replace your PC‘s programs, identifying both benefits and drawbacks.

Mercurytide (2006). Articles>Collaboration>Online>Social Networking