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101. #30199 Ensuring A Successful CMS Implementation The single most important factor in a successful CMS implementation lies with you and your people. Your staff members are the principal users of the system, and the SMEs in your organization are the secondary users. It is their adoption of the new processes and governance structures that makes or breaks a CMS implementation. According to some, process and cultural change accounts for 90%, while technology contributes only 10% to the success of a CMS. Hamer, Emma C. Rockley Bulletin (2007). Articles>Content Management>User Centered Design>Collaboration 102. #23942 The Enterprise Information Portal and eBusiness The rapid advance of the Internet, groupware, relational databases and search engines allows knowledge workers to come together and share ideas and information as never before. KMworld (2001). Articles>Collaboration>Online 103. #12934 Extending Your Tech Writing Skills: Pitching a Newspaper Column Idea Before pitching a column idea to your local newspaper editor, take time to examine whether becoming a columnist is right for you. In taking on a newspaper column, you not only take on a long-term commitment, but you also establish a responsibility to people in your own community. So, to begin, you might read Extending Your Tech Writing Skills: Becoming a Columnist, which identifies considerations for becoming a columnist. If you decide that becoming a columnist does suit your interests and goals, then the following tips and ideas can help you land a column with your local newspaper. As you'll see, examining and refining the topic, overcoming the competition, using a creative approach, and following up appropriately can help. Ray, Deborah S. TECHWR-L (2001). Articles>Writing>Collaboration 104. #27586 Extreme Programming (or XP) is a popular software development process that encourages a return to the days of little or no documentation, Design After First Testing, and Constant Refactoring After Programming. Despite its popularity, not everyone thinks XP is a good idea. Software Reality (2005). Articles>Collaboration>Agile>Extreme Documentation 105. #24500 Factors in Reader Responses to Negative Letters: Experimental Evidence for Changing What We Teach This article summarizes the scholarly discussion about negative messages and reports the results of two pretests and two experiments using negative letters. The results show that buffers did not significantly affect college students' responses to simulated letters refusing credit and denying admission to graduate school, and strong resale was counterproductive. Students responded least favorably to rejection when they were surprised by it and when their other options were limited. On the basis of these experiments and the published literature, the author recommends that negative letters normally begin with the reason for the refusal, using a buffer only if one of several exceptions apply. If the reason makes the company look good, it should be spelled out in as much detail as possible. If an alternative or compromise exists, the writer should suggest it. Although a positive ending is not necessary, if one is used, a bland positive is better than a strong one, especially in letters to clients or customers. Locker, Kitty O. Journal of Business and Technical Communication (1999). Articles>Editing>Collaboration 106. #22023 Born to lead or learn to lead? Truth is -- no one knows for sure. But there is a small industry of writing, teaching, and speaking built on the proposition that you can at least talk about it. Studies by the Center for Creative Leadership and the Honeywell Corporation suggest that, after direct experience, the second source of learning about leadership is conversation with others. Breen, Bill. Fast Company (1996). Articles>Management>Collaboration 107. #20325 Knowledge gaps arise when a small team in an organization creates or compiles a body of knowledge that needs to be deployed to a larger group ofpeople. A gap then exists between the small team that has the knowledge and the larger group ofpeople who need it. In the normal course of doing business, healthy organizations naturally create knowledge gaps, and the healthiest organizations create the most knowledge gaps. Reid, Clifford A. STC Proceedings (1998). Articles>Collaboration>Communication 108. #24959 Flexible Diff-ing in a Collaborative Writing System Discusses the use of computer-generated information about what has been revised in the display of editing in word processors. Neuwirth, Christine M., Ravinder Chandhok, David S. Kaufer, Paul Erion, James Morris and Dale Miller. Computer Supported Cooperative Work (1992). Articles>Editing>Word Processing>Collaboration 109. #28234 Focused Sharing of Information for Multi-disciplinary Decision Making by Project Teams Today's electronic and paper-based approaches to the sharing of project information do not scale to the information sharing and interaction challenges of multi-disciplinary project team meetings. The inability to share and interact with information easily and effectively is one of the biggest bottlenecks in using electronic (online) information for collaborative decision-making. Through scenarios from recent construction projects, this paper summarizes existing approaches to the sharing of information and assesses their effectiveness in supporting multi-disciplinary decision-making by project teams. It then discusses recent research into interactive information workspaces where, with minimal software overhead, participants can share information that is relevant to a particular context to establish a common focus. We believe that the construction community can make significant progress quickly in leveraging existing and future investments in information infrastructure if it not only pursues information sharing through the use of product models but also formalizes the focused sharing of information and separates information interaction and view control from software services and underlying data as outlined in this paper. Liston, Kathleen, Martin Fischer and Terry Winograd. Stanford University (2001). Articles>Collaboration>TC 110. #26583 This paper explores the possibility that trained business communication professionals might perceive differentially the quality of the identical entrepreneurial presentations, depending on whether they are in audio or print form. By conducting a comparative analysis of heard and read versions of these speeches, we uncovered evidence which frames the following discourse. Results point to the variables which shape either (1) oral communication with an immediately- present audience, or (2) written transcripts with a distanced or imagined set of readers. This has aided us in identifying the funding for new ventures. Sokuvitz, Sydel and Stephen Spinelli. Association for Business Communication (2004). Articles>Business Communication>Collaboration>Genre 111. #12933 While writing attention-grabbing, informative queries--a much-covered topic in the freelance writing arena--is important in landing assignments, don't overlook one important aspect that can help you continue landing assignments time after time: Establishing and maintaining good relationships with the editors you work with. This article offers advice, how-to and why-to information, and techniques to apply throughout the publishing process that can help you build good relationships with magazine editors. Although the following sections provide specific details and steps, the message is simple: A little understanding, consideration, and effort go a long way. Ray, Deborah S. TECHWR-L (2001). Articles>Writing>Collaboration 112. #19463 From Sea to Shining Sea…Bi-Coastal Teaming This presentation addresses the issues that technical communicators face when team members are in different geographic locations. Issues such as communication, team building, project management and planning, and successful practices that help teams succeed without regard to their physical locations will be discussed. The management of distributed teams, what obstacles managers face, including labor and employment laws, cost-of-living relative to salaries in varied locations, and how to conduct performance appraisals when managers and employees work thousands of miles apart will also be explored, along with employee perspectives and issues of change and collaboration. STC Proceedings (2001). Articles>Collaboration>Online 113. #27758 Functional Specifications Subvert the Hierarchy of Nature When you use a spec, you give your trust and authority to a piece of paper rather than the people on your team. You codify laws. You strip your 'judges' of the ability to act on intuitive feelings. There’s no fluidity. There’s no ability to respond, change, and evolve. Fried, Jason. Signal vs. Noise. Articles>Collaboration>Specifications 114. #29027 Getting Personal: Individuality, Innovation, and Technical Communication This philosophical article explores individuality and innovation (creating new technology) as they relate to the communication approaches of scientists, engineers, and technologists. I suggest that effective communication between technical and non-technical people is difficult because technical communication lacks humanity, a personal dimension. I also suggest that dimension is lacking because technical people give up their identity to be considered competent and I argue that a different approach to communication education for scientists, engineers, and technologists is required to equip them with requisite communication skills to make their personal contribution to successful innovation. Steiner, Carol J. Journal of Technical Writing and Communication (1999). Articles>Collaboration>Technology 115. #18378 Getting Reluctant Stakeholders To The Table: Experienced Mediators Share Insights Most mediators agree that inclusion is a bedrock principle of public dispute resolution, that everyone with a stake in a dispute should be at the table helping to resolve it. This principle helps ensure that any consensus agreement reached will be seen as legitimate by all parties and the public and will have broad support when it is being implemented. So what does a mediator do when a key stakeholder is reluctant or even refuses to participate in a dispute resolution process? Thomas-Larmer, Jennifer. Mediate.com (1998). Articles>Collaboration 116. #15139 Presents ten humorous suggestions for technical writers on how to persuade reviewers of documentation to do their jobs. Hart, Geoffrey J.S. Intercom (2000). Articles>Editing>Collaboration 117. #28274 Getting Started with Performance Management What are some ways to effectively track and manage a group’s performance? Wiley examines a way to do so using specific requirements designed to measure the success of an STC SIG. Wiley, Ann L. Intercom (2006). Articles>Project Management>Collaboration>Methods 118. #19705 Grid Computing--the "Electrical Outlet" Model of Computing This column presents overviews of new technologies that may affect technical communicators in the near future. Perlin, Neil E. Intercom (2003). Articles>Collaboration 119. #27449 Group Communication Specifications: A Comprehensive Study View-oriented group communication is an important and widely used building block for many distributed applications. Much current research has been dedicated to specifying the semantics and services of view-oriented Group Communication Systems (GCSs). However, the guarantees of different GCSs are formulated using varying terminologies and modeling techniques, and the specifications vary in their rigor. This makes it difficult to analyze and compare the different systems. Chockler, Gregory V., Idit Keidar and Roman Vitenberg. MIT (2001). Articles>Collaboration>Groupware 120. #22019 Group Dynamics: Building a Dynamic Web Team As a team you need to consider: Which tasks will you do together as a group? How will you divide the tasks among yourselves? University of California San Diego (2003). Articles>Web Design>Collaboration 121. #22021 Group Think: Building in Quality What kind of organizational structure is best for sharing information that will result in quality decisions? Researchers at the University at London provide insight into what empowers management groups make better more competitive strategic decisions. The quality of decisions is improved when all members of the group have access to information. Rulke, Diane L. and Joseph Galaskiewicz. HRZone (1998). Articles>Collaboration 122. #18862 Group Work and Collaborative Writing Working with a group on a project can be a pleasure: responsibilities are equitably divided, the tedium of work is punctuated by conviviality and commiseration, and large problems dissolve under scrutiny from a variety of perspectives. Working with a group can also be frustrating, the seemingly indirect and digressive, as well as anxiety-ridden and inconvenient. But still, the product of group work has better odds for success than does the product of an individual. Connery, Brian A. and John L. Vohs. University of California Davis. Articles>Collaboration>Writing 123. #28888 Growth of Science and Technology Journals in India This paper estimates the growth of Science and Technology (S&T) journals in post-independence India. Shafi, Muzamil. International Journal for Technical Communication (2007). Articles>Publishing>Scientific Communication>Collaboration 124. #25011 Harnessing the Earthquake: Reaching Group Consensus When Changing the Documentation Process A causal-analysis session is a problem-solving method that brings groups of people together to jointly solve common problems and make process changes. This method ensures that everyone who will be affected by a process change has the opportunity to provide input and agree to the solution. In large departments, reaching group consensus is a challenge. This paper presents our department's implementation of the causal-analysis method. Coppola, Carolyn M. and Kristine Logan. STC Proceedings (1994). Articles>Documentation>Collaboration 125. #30100 Calm tension, communicate more easily, and run your projects more efficiently by applying the right relationship management techniques. LaFerriere, Keith. List Apart, A (2007). Articles>Management>Collaboration
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