http://tc.eserver.org/dir/Articles/Business-Communication/Quality A listing of the most recently indexed works about Articles and Business Communication and Quality in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Business-Communication/Quality http://tc.eserver.org/30483.html http://tc.eserver.org/30483.html Offers an approach to achieving 'Quality of Service' that emphasizes the importance of understanding your customer's business problems, soliciting active customer involvement, and employing prototyping techniques to create cost-effective solutions. A new definition of quality has also emerged. http://tc.eserver.org/24520.html http://tc.eserver.org/24520.html If you provide after the sale customer service reluctantly, or delegate it to outsourced, but cheaper, providers, you're making a huge mistake. Customer service generates revenue via word of mouth, cross-sell and up-sell opportunities, and repeat purchases by satisfied customers.