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Best Practices for Facebook Fan Pages: User Types

The average Facebook user doesn’t want content pushed to them, particularly contests or other promotional programs that don’t speak to their overall enthusiasm for a brand. These types of promotions can be supported on the Facebook Fan Page, but should not be the primary focus and should be housed in other digital arenas. Successful communities on Facebook offer an attitude of openness, transparency and enthusiasm - not a technology platform for advertising.

Douma, Collin. Social Media Today (2008). Articles>Business Communication>Marketing>Social Networking


How to Wreck Your Brand in a Single Weekend

I witnessed a train wreck this weekend. Not a physical one, but an online version involving a social media company, a respected business consultant, an advice video, blog comments and a Twitter battle that led to harassment via direct messages and support tickets being filed. I don’t want to call out the particular players in this incident and add fuel to the fire, but I do want to talk about this because the whole thing was completely avoidable.

Colvin, Kris. Design for Users (2009). Articles>Business Communication>Marketing>Social Networking


Is My Brand Right For Twitter?

Marketers are increasingly engaging with consumers on social media platforms and Twitter, in particular, has received, and continues to gain, attention. From shock tactics, to useful value propositions like @amazonmp3 content feed, brands are revealing themselves on Twitter. We are starting to hear of stories about top executives calling meetings about how they should "get on Twitter" and saying, "We need a social media profile." But should they? Do they?

Weisman, Benjamin J. Marketing Daily (2009). Articles>Business Communication>Marketing>Social Networking


Netiquette, Twettiquette: How to Build the Social Media Audiences You Want

How can you build the right following? The question is important because like it or not, as communicators, we’re expected to lead the way in our organizations’ use of social media.

Canavor, Natalie and Claire Meirowitz. Communication World Bulletin (2009). Articles>Business Communication>Social Networking>Marketing


Strictly Business: Marketing With Social Networking Sites

For writer, photographer, and video producer David Chandler-Gick, Facebook is a practical tool. "On a recent cross-country excursion to work with Cathy Steffan of Parallel Media Productions, Facebook served as a central hub to keep me in contact with friends and colleagues," he writes. "Accessing Facebook kept me in touch with what was going on, last-minute changes, and more."

Yankee, Steve. Event DV (2009). Articles>Business Communication>Marketing>Social Networking


Top Five Tips for Maximising Social Media Presence

Social media has never been so prevalent. Everywhere we turn, we see the constant reference to social media. So it's little surprise that an understanding to social media is a must for every type of organisation and the key element to success is content - targeted and constant. It's all about your knowledge and experience in an industry and simply providing information. But social media is no different to traditional marketing and communications activities and getting back to basics will help ensure your organisation maximises its social media presence. The following 5 tips will help you maximise your social media presence.

Savage, Claire. Webcredible (2010). Articles>Social Networking>Marketing>Business Communication

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