Case in Point: Cisco’s Model For Change Management

A few months ago, a company-wide team at Cisco Systems Inc. was challenged to come up with the best model for change management. Several team members had experience in change management through various disciplines, such as process management, HR consulting, communication, Six Sigma and IT. In the first meeting, the team recognized many factors that would affect how they moved forward: hundreds (maybe thousands) of models already existed, thousands of consultants had their favorite models and were eager to help, and employees were familiar with models from other companies.

Horn, Karen. Communication World Bulletin (2004). Articles>Business Communication>Management>Case Studies

Labor Costs can Make or Break the Case: Which Way Should This Manager Go?

When your business case deals with a project or program, labor costs may be the largest single cost category, by far. Labor costs can even loom large in in a major capital expenditure (CAPEX) business case, if the acquisition comes with a serious need for operating and maintenance support (as in many IT CAPEX requests, for instance). How well you handle the labor costs can make or break the case.

Solution Matrix (2006). Articles>Business Communication>Management>Business Case