A directory of resources inthe field of technical communication.

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A Team Approach to Information Architecture

A case study of a team approach to information architecture at Duke University by graduates of the Duke Continuing Studies Technical Communication Certificate program.

Olson, Amy, Sangita Koli and Dino Ruggiero. Carolina Communique (2008). Articles>Business Communication>Information Design>Content Management


The Benefits of ebXML for e-Business

The ebXML specifications have matured rapidly over the past year. New components and capabilities have extended the architecture for service oriented architectures (SOA). Learn about this new comprehensive release of ebXML that is available from OASIS.

Webber, David. IDEAlliance (2004). Articles>Information Design>Business Communication>XML


Business Information Survey   (peer-reviewed)   (members only)

Survey of business information services in corporate information services, based on in-depth interviews with leading business information managers. Key findings are: Business information budgets have been stable, with at least inflationary increases built in; Business conditions have been turbulent of late but this has had no real impact on the services to date; With more information rolled out to the clients' desktops, the services are all working to add value through a variety of approaches, including training, evaluation and analysis, business and client development, and generally undertaking more complex work; Some pressure on the staffing headcount in the services during the year; Recruiting suitable information professionals is a difficult process; Offshoring information and research work has not expanded significantly but more companies are considering this option; 'Techno-centric' knowledge management remains important in some companies, particularly law firms, but is fading as a practice in others; There is great interest and envisaged potential in social technology and Web 2.0 tools and techniques -- but not much serious deployment yet; Even in mature corporate information environments, marketing business information services is still seen as crucial by 90 per cent of respondents; Fifty-five percent of the services provide some kind of competitor information function, albeit not at a high level; A significant majority (75 per cent) of services support compliance functions such as 'Know your client' and anti-money laundering checks; Existing copyright provisions are seen as a barrier to effective information dissemination within companies by 80 per cent of respondents; LexisNexis takes over at the top of the expenditure league; The demand for information on Asian business markets is growing; Almost all services are committed to training users in the discovery and use of digital business information sources; The organization, management, and sometimes realignment of services is the highest strategic priority.

Foster, Allan. Business Information Review (2008). Articles>Business Communication>Information Design


Change Architecture: Bringing Information Architecture to the Business Domain

As information architects, we are not just architecting information; we are using information to architect change. Bob Goodman shows us how we can use business and management techniques to help us be more effective agents of change.

Goodman, Bob. Boxes and Arrows (2006). Articles>Information Design>Business Communication


Corporate Blogs: Front Page Structure

Showing summaries of many articles is more likely to draw in users than providing full articles, which can quickly exhaust reader interest.

Nielsen, Jakob. Alertbox (2010). Articles>Blogging>Business Communication>Information Design


An Infinite Number of Niches: A Model for Delivering Information Services to Small Businesses   (peer-reviewed)   (members only)

This article argues the importance of considering the unique information requirements of different business niches within the small business sector. It explains how an information management platform, OneIS, overcame the challenge of providing information services to small businesses with a highly-tailored, yet cost-effective, information service. The article is based on the author’s experience of working with various small businesses over the past two years, and in particular comparing and contrasting the information requirements in two very different small businesses: a specialist business consultancy and a private medical practice.

Smith, Jennifer. Business Information Review (2009). Articles>Business Communication>Information Design


Large Scale Validation of Millions of UBL Invoices with XML Schema and Schematron

Since February 1st 2005, millions of invoices have been exchanged between the private sector and the public sector in Denmark. This paper focuses on real life problems, experiences and solutions with syntactical and semantical validation of millions of electronic invoices. Localization and documentation for regional and national use is a massive and important assignment. I.e. decisions on the use of identifiers have to be specified and local payment methods must be mapped to the international standard. The result is a message with many internal integrity constraints that cannot be validated with the UBL schemas alone. In order to provide even stronger validation, non-normative supplementary schemas have been developed. These schemas perform stronger validation based on decisions about the use of national identifiers for companies and persons. In addition to the use of XML schema – Schematron is used for the validation of internal referential integrity constraints. Experiences and theoretical considerations on the localization of international vocabularies are discussed.

Brun, Mikkel Hippe, Brian Nielsen, Christian Lanng and Bryan Rasmussen. IDEAlliance (2005). Articles>Information Design>Business Communication>XML


Market Data and Business Information   (peer-reviewed)   (members only)

Market Data and Business information have traditionally been two disciplines that have been very separate with no overlap. However, changes in content and delivery now mean that the two professions are much closer than previously and many of the issues and content sets are now common to both. Looking at some of the issues involved we can see how each side can benefit from the experience of the other.

Ainsworth, Martin. Business Information Review (2009). Articles>Information Design>Business Communication


Relationships Between Knowledge Acquisition, Absorptive Capacity and Innovation Capability: An Empirical Study on Taiwan’s Financial and Manufacturing Industries   (peer-reviewed)   (members only)

This study investigates the relationships between knowledge acquisition, absorptive capability, and innovation capability on Taiwan’s knowledge-intensive industries using a structural equation model, which is constructed based on the data sampled from financial and manufacturing industries, and the 362 returned valid research samples. By testing five hypotheses, the research results find that absorptive capacity is the mediator between knowledge acquisition and innovation capability, and that knowledge acquisition has a positive effect on absorptive capacity. In addition, we used a multi-group approach and found that industry is a moderator between knowledge acquisition and innovation capability. Finally, a conclusion including research findings, discussion, implication, and future works is presented.

Liao, Shu-hsien. Journal of Information Science (2010). Articles>Business Communication>Information Design


Using Bullet Points and Lists

Bullet points are a popular tool when writing e-mails, memos, and letters. Business writers know they draw attention to important information. Readers like bullet points because they are visually appealing and make it easy to quickly find pertinent information.

Hibbard, Catherine S. Cypress Media Group (2007). Articles>Document Design>Information Design>Business Communication


Using XSL, XForms and UBL Together to Create Complex Forms With Visual Fidelity   (peer-reviewed)

This paper will explain how XSL-FO, XSLT, XForms and UBL can be used together (and how the implementation in Scriptura XBOS is done). Each technology contributes its own strengts to the total solution. XSL-FO for page oriented layout with a visual fidelity, XForms for advanced and flexible forms, and UBL to represent the business data. Together they allow to create UBL documents such as invoices in a very powerful and flexible way, all with open standards.

Bals, Klaas. IDEAlliance (2005). Articles>Information Design>Business Communication>XML


XML-Based Multimodal Interaction Framework for Contact Center Applications   (PDF)

In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Applications can comprise a dialog with IVR, call routing and agent scripting functionalities. We also consider ways how such applications can be executed in run-time contact center environment.

Anisimov, Nikolay, Brian Galvin and Herbert Ristock. WWW 2007 (2007). Articles>Business Communication>Information Design>XML

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