#33407
One of the most fundamental tools used in any form of e-business is email, but most of us don't really think about it - we just use it out of habit, not with any real plan. And as business becomes ever busier it's easy to become inundated with email and fall so far behind that it becomes useless and customers get frustrated with lack of responsiveness.
Oxer, Jonathan. Internet Vision Technologies (2008). Articles>Business Communication>Correspondence>Email
#34447
Is Your Email Businesslike — or Brusque?
Anyone whose ever been part of an online "flame war" has had the experience of a tiny "e-mole" becoming a mountain. Studies have shown that readers add (or invent) emotional bias that is often counter to your intent as the sender. In this case, all of the niceties you thought you were writing ended up sounding very different in the mind of your employee.
Silverman, David. Harvard University (2009). Articles>Business Communication>Correspondence>Email
#34560
Learning about writing for the web has made me a better email communicator and project manager. Email would be much more effective if content was broken out in easy-to-understand sections with a clear guide for next steps at the end.
Johnson, Beth. Brain Traffic (2009). Articles>Business Communication>Correspondence>Email
#35135
Although extensive research has been done on teaching emails and on the use of emails in organisations, little research exists about how to incorporate organizational practitioners' views as the voices of the community of social practice. To remedy this pedagogical gap, this article uses a genre approach to discuss organizational practitioners' views on the use of email in organizational settings. It also develops seven teaching and learning stages for situated learning and teaching in business communication based upon the presented study findings.
Zhu, Yunxia and Catherine White. Business Communication Quarterly (2009). Articles>Business Communication>Correspondence>Email
