http://tc.eserver.org/dir/Articles/Business-Communication/Collaboration/Help A listing of the most recently indexed works about Articles and Business Communication and Collaboration and Help in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Business-Communication/Collaboration/Help http://tc.eserver.org/29367.html http://tc.eserver.org/29367.html Technical support relies heavily on users' abilities to perform tasks, and we're all more than familiar with the difficulty involved with assisting inexperienced computer users. Most widespread worms and viruses take hold and spread due to poorly maintained systems, commonly home systems found on broadband networks. http://tc.eserver.org/29362.html http://tc.eserver.org/29362.html One sure-fire way to improve help desk morale and raise awareness of your technical support team is to write a help desk mission statement. Get some tips on what to include and find some samples of other mission statements.