Knowledge Management, User Manuals, and Online Help: Tools for the Workplace

The three skills that technical writers most often need are an ability to elicit information from recalcitrant SMEs (Subject Matter Experts), the ability to put this information on paper (user manuals) and the ability to put it online in a Help system. This class will teach these skills. The first module will be an in-depth study on Knowledge Management, the second will be the creation of a user-centered manual using Word, Visio, and screen capture programs, and the last module will be transferring this information to an online Help using ForeHelp or RoboHelp.

Johnson, Carol Siri. New Jersey Institute of Technology. Academic>Courses>Knowledge Management>Documentation