#21037
Designing Manuals and Handbooks 
This course is designed to complete a trilogy of courses that explore challenges and issues relevant to information design. In this case, the course focuses on the design of instructional documents.
Williamson, William J. University of Northern Iowa (2003). Academic>Courses>Documentation
#18869
Knowledge Management, User Manuals, and Online Help: Tools for the Workplace
The three skills that technical writers most often need are an ability to elicit information from recalcitrant SMEs (Subject Matter Experts), the ability to put this information on paper (user manuals) and the ability to put it online in a Help system. This class will teach these skills. The first module will be an in-depth study on Knowledge Management, the second will be the creation of a user-centered manual using Word, Visio, and screen capture programs, and the last module will be transferring this information to an online Help using ForeHelp or RoboHelp.
Johnson, Carol Siri. New Jersey Institute of Technology. Academic>Courses>Knowledge Management>Documentation
#19493
As a technical communicator, you will either write computer documentation, or work with people who do. It's as simple as that. Thus, you need to be familiar with the process of designing effective documentation, both paper and online. You may already be familiar with some of the principles and concepts involved. In some sense, software documentation represents a particular application of the principles of document design. However, software documentation warrants treatment as a separate area of study because the content area to which these general theories are applied is sufficiently distinctive and volatile. In particular, the computer places users in a task environment which is or can be nonlinear andwhich is prone to overload and confuse them with its levels andcategories of information. The basic principles we will cover in this course are these: audienceanalysis, document organization, and the facilitation of informationaccess. Also relevant are task analysis, layering for multipleaudiences, interface design, minimalist design, the social context ofdocumentation, and document testing.
Thury, Eva. Drexel University. Academic>Courses>Documentation
#23737
English 5373 covers the management and production of forms of print and online manuals, including software and hardware manuals, instructions, and performance support. Students will learn how to manage projects, and how to address issues of user analysis, text design, graphics design, task orientation, and translation. Class activities will include exercises and presentations focused on student project work.
Barker, Thomas. Texas Tech University (2003). Academic>Courses>Documentation>Technical Writing
