#14677
Developing Help for the Web: Designs, Trends, Strategies 
Zubak reviews the current state of Web-based help technology. Her article prepares technical communicators for upcoming challenges in this increasingly important field.
Zubak, Cheryl Lockett. Intercom (2001). Design>Documentation>Help
#14548
A “Real World” Look at Windows Help Authoring Tools
Aha, you say, you’ve finally gotten permission to go online. And your boss has even allocated enough precious-budget dollars to buy the right hardware and software to do the job. How hard can if be to find a good authoring tool, you think. And then you start to receive the product literature from n developers of Windows help authoring tools . . .
Zubak, Cheryl Lockett. STC Proceedings (1995). Presentations>Documentation>Help>Online
#14603
The Return to Content in Help Design
Zubak discusses four trends she has observed in the content development of online user assistance.
Zubak, Cheryl Lockett. Intercom (2003). Design>Documentation>Help
#15216
Trends in HTML-Based Help Design
Discusses some of the new and upcoming design trends in HTML-based systems. These designs are not the kinds of systems that most people will create on arrival to HTML-based help, but are experimental designs people create as they segue from Windows-based help.
Lockett-Zubak, Cheryl. Intercom (2000). Articles>Web Design>HTML
#15225
Defines embedded help as user assistance that is part of the behavior and real estate of the user interface of a software application. Discusses three types: the right embedded help pane, process-embedded help, and instructional embedding.
Zubak, Cheryl Lockett. Intercom (2000). Articles>Documentation>Help
#15226
What's Ahead for Help? Remember Your Roots
Presents several tips for applying traditional usability standards to online help development.
Zubak, Cheryl Lockett. Intercom (2002). Articles>Documentation>Usability
