An Iterative Approach to Better Working Relationships

Discover creative solutions to inter-personal problems in the workplace using an iterative approach: observation of moment-to-moment interactions to assess the effectiveness of our responses. We will present six options for resolving conflicts, clarifying when and how to use each through case studies, work in small groups, and simulations.

Ziff, Joel D. Usability Professionals Association (2004). Presentations>Collaboration

Living with Terror: Empowering Ourselves in a Time of Stress

Advice about managing stress in the workplace.

Ziff, Joel D. Usability Professionals Association (2002). Careers>Workplace>Usability