http://tc.eserver.org/authors/Yeo,_Sarah_C. A bibliography of works by Yeo, Sarah C. in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Yeo,_Sarah_C. http://tc.eserver.org/30559.html http://tc.eserver.org/30559.html ISO 9000 are quality assurance standards that allow companies to do business in Europe and ensure customers that quality processes are in place. As writers, we are very involved in quality standards-both in assisting our companies in recording their quality policies, procedures and instructions and in making sure our own departments follow quality procedures. We can do this through needs analyses, documentation plans, documentation design standards, status reports, usability reviews, editing by someone other than the writer, and usability testing. http://tc.eserver.org/30546.html http://tc.eserver.org/30546.html Project management skills are part of every writer's life, in some form or another. However, the more you use these skills to manage your daily work, the more you will grow as a writer. Estimating, controlling scope, and tracking your progress are all part of delivering the product that your "customer" wants. Your primary tool is your documentation plan. In this workshop, we will discuss why these processes are important to you and how to implement them on your job. http://tc.eserver.org/22919.html http://tc.eserver.org/22919.html Creating a complex Web site is exciting and maintaining it is a challenge. We will focus on one site that has been up for a year, and touch on other relevant sites. http://tc.eserver.org/20111.html http://tc.eserver.org/20111.html The number of people who visit your Web site is not as critical to its success as the number who return. How do you write and design pages to bring them back? http://tc.eserver.org/20110.html http://tc.eserver.org/20110.html What is an internet? What is the Web? Why do I care? How will this affect my job in the immediate future? This session is an introduction to the Web for “Newbies” - those who are just starting out, or haven’t started yet. We will discuss the impact of this new technology on our jobs and on our writing.