Straight From the Horse's Mouth: You Only See the Tip
Bill Wetherell talks with Tom Wailes about how one team at Yahoo! turned the normal design process on its head. Their thoughtful approach was successful, Wails posits, because they worked small and crafty while being inclusive in most useful ways.
Wodtke, Christina and Bill Wetherell. Boxes and Arrows (2007). Design>Web Design>Project Management