#25300
A discussion with a systems support specialist, documented from InterMOO.
Wick, Corey and Douglas Eyman. Kairos (1996). Articles>Interviews
#10414
Knowledge Management and Leadership Opportunities for Technical Communicators 
Over the past several years, organizations have devoted increasing amounts of attention to a phenomenon called 'knowledge management.' Despite its growing visibility, knowledge management nonetheless suffers from a multitude of definitions with little apparent consistency. In this article, I outline four of the most common definitions of knowledge management. I unify these definitions by explaining them as four points along a continuum of increasing depth and complexity. After outlining knowledge management in this manner, I explain how technical communicators usually play supporting roles, not leadership roles, in knowledge management efforts. I then argue that to overcome this challenge, technical communicators must carefully re-think how they define knowledge management, technical communication, and themselves as professionals. I further argue that technical communicators should define themselves not by the products they produce but by the 'core competencies' with which they produce them.
Wick, Corey. Technical Communication Online (2000). Design>Knowledge Management
