http://tc.eserver.org/authors/Whittle,_Andrea,_Frank_Mueller_and_Anita_Mangan A bibliography of works by Whittle, Andrea, Frank Mueller and Anita Mangan in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Whittle,_Andrea,_Frank_Mueller_and_Anita_Mangan http://tc.eserver.org/31977.html http://tc.eserver.org/31977.html What is the role of contradiction in organizational rhetoric? This article argues that existing research tends to focus on contradiction at an institutional level and then develop a distinct but complementary perspective that views contradictory rhetoric at an interactional level and as a practical concern, especially when routine is disrupted and repair tactics are required. Drawing on data from a study of a quality improvement initiative in the United Kingdom, the authors examine the contradictions that were constructed when a 'change champion' attempted to deal with resistance to change. They conclude by depicting how contradiction can emerge when actors reflexively shift their identifications to portray themselves and their actions in a contextually appropriate manner.