A directory of resources inthe field of technical communication.

Whitmer, Diane L.

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1.
#21022

A Procedure Development Model   (PDF)

Procedure development can be a challenging task, especially since the process of procedure development is not easily defined. The methodology portrayed in the Ten-Step Process for Procedure Development may serve as a useful model for you to adapt and customize.

Whitmer, Diane L. STC Proceedings (1995). Articles>Documentation>Workflow

2.
#23154

The Team Approach to Writing Policies and Procedures   (PDF)

Although many companies claim to have working teams within their corporate structure, it may be difficult to use the same approach for writing documentation. With the demands for controlled documentation to meet quality standards, involvement in policy/procedure writing is an important factor in developing a sense of ownership and commitment to maintaining a document control system. A team approach to writing procedures may involve more time, but the results are operations consensus, improved writing skills, and a boost of professional confidence.

Whitmer, Diane L. STC Proceedings (1996). Articles>Documentation>Technical Writing>Collaboration

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