Developing Products and Their Rhetoric from a Single Hierarchical Model  

Goal hierarchies are models that represent a set of problems or goals. Goal hierarchies can also represent the goals of a product, and the information that should be provided to explain the product. A single goal hierarchy can direct the design of both the product and all rhetoric about the product. Goal hierarchies can direct the design and ordering of the tasks required to build the product. They can also define the structure and order of its accompanying text, online help, hypertext, training, and customer support heuristic. Goal hierarchies were used to enhance development of a specific Department of Veterans Affairs information product and its accompanying rhetoric.

White, Basil J. STC Proceedings (1996). Presentations>Rhetoric>TC

Usability Bootcamp Session Plan  

The usability bootcamp is for developers of information technology products who want to implement low-cost usability assessment and customer-focusing tools to ensure that their product development plans meet unmet business needs and contribute efficiently to an overall enterprise architecture plan.

White, Basil J. STC Proceedings (2001). Presentations>Education>Instructional Design>Usability