How Can You 'Insure' Usability? – Achieving Routine User-Centered Design for Anthem's 12 Million Members Worldwide

Discusses how Anthem attained the training, standards, and resources they needed to create a sustained usability effort.

Weinschenk, Susan and Kyle Tolar. Human Factors International (2006). Presentations>Usability>User Centered Design

How to Find Your Executive Usability Champion

Discusses making usability routine throughout your organization.

Weinschenk, Susan and Jerome Nadel. Human Factors International (2006). Careers>Usability>Collaboration>Workplace

The ROI of Usability and Making Usability Routine

Makes the business case for usability, and examines the impact of making usability routine throughout an organization.

Weinschenk, Susan and Jay More. Human Factors International (2006). Presentations>Usability>Collaboration>Workplace

Selling Older Users Short

Whenever I hear someone making a general statement about what older people can or cannot do I think of my father-in-law. He's 80 years old and regularly runs marathons and competes in triathlons. He wins too. So I'm always suspicious about stereotypes involving technology and older users.

Weinschenk, Susan. Human Factors International (2006). Articles>Human Computer Interaction>Usability>Elderly

Thin Slicing: Inside or Outside the World of User Experience?

People make decisions based on extremely small amounts of information, and very quickly. They call this "thin slicing". A significant amount of information is building in research journals such as the Journal of Consumer Psychology about what thin slicing is, how it takes place, and when it is active.

Weinschenk, Susan. UI Design Newsletter (2007). Articles>User Experience