http://tc.eserver.org/authors/Ward,_Toby A bibliography of works by Ward, Toby in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Ward,_Toby http://tc.eserver.org/33063.html http://tc.eserver.org/33063.html Effective communications requires two-way, synchronous communications – not just messages pushed on a one-way street from the top floor executive offices. Successful intranets have a well-defined plan that accounts for employee needs and preferences and engages the target audience. http://tc.eserver.org/31268.html http://tc.eserver.org/31268.html QAS is a small company with only 400 employees. However, this small postal software company well understands the power and value of knowledge and empowering employees with the right information and tools to excel in their day-to-day jobs. How? Rather than accepting their small size and stature as an impediment to intranet success, QAS has evolved their intranet from good to great.