The following glossary lists and explains general Web terms. The information was taken from several sources and adapted to the needs of this glossary. Among the sources are: www.whatis.com, the book authored by Larry Constantine and Lucy Lockwood 'Software for use: a practical guide to models and methods of usage-centered design', the book authored by JoAnn Hackos and Janice Reddish 'User and Task Analysis for Interface Design', information contained in articles and guidelines in the SAP Design Guild, own contributions (a.o. photos and graphics).
Waloszek, Gerd. SAP Design Guild (2003). Resources>Web Design>Glossary