http://tc.eserver.org/authors/Wallis,_Mark A bibliography of works by Wallis, Mark in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Wallis,_Mark http://tc.eserver.org/34422.html http://tc.eserver.org/34422.html How do you mitigate the risk of a major technology change such as DITA? This presentation shares lessons learned in the first DITA pilot project at IBM Internet Security Systems. How to pick the right opportunity for a user assistance pilot project. How to specify appropriate proof-of-concept requirements. How to use a wiki and collaborative walkthroughs to transfer knowledge and set standards.