Technical Writing in Everyday Life: One User's Experience

The experience of setting up a new home theater system also sharply reminded me of what it is like to look at something as a new user: staring at a bunch of knobs and holes for the first time, holding a tassel of wire in one hand and a manual in the other, and really just wanting the darn piece of ?%^%! to do what it's supposed to do.

Vedrody, Sarah. MetroVoice (2002). Articles>Documentation>User Centered Design>Technical Writing