Posting User Documentation on the Web  

Our company posts user documents on its Internet web site as PDF files. Announcements are sent to customers and company staff to inform them of the latest document updates. Customers log on a password- protected documentation page, where they can view the documents in a Reader or save them to their PC hard drives. There are several advantages to distributing documents in PDF on the Internet for both customers and our company.

Utz, Dana. STC Proceedings (2003). Articles>Documentation>Online>Adobe Acrobat

Surviving the Project from Hell  

What was supposed to be a six-week out-of-town technical writing assignment became nine months of torture. Mired in poor planning, wasteful spending, unbearable working conditions and internal politics, the project resulted in bankruptcy for one company and unused user documentation for another. I survived the project by seeking ways to keep up my personal morale. This included regular exercise, organizing special dinners with co-workers and involvement in local activities.

Utz, Dana. STC Proceedings (2002). Careers>Consulting>Case Studies