http://tc.eserver.org/authors/Unwalla,_Mike,_Andrew_Swartz_and_Bill_Matthews A bibliography of works by Unwalla, Mike, Andrew Swartz and Bill Matthews in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Unwalla,_Mike,_Andrew_Swartz_and_Bill_Matthews http://tc.eserver.org/30790.html http://tc.eserver.org/30790.html The three disciplines of usability, testing, and documentation are important to the success of hi-tech products. These three areas are often overlooked, but they have a profound affect on the end user's experience of a software product. As customers become more perceptive about IT, their expectations rise. Since customers now have more choice than ever, to be successful, a software product needs to stand out from the crowd. This article explains why the three disciplines are important to the overall success of a software solution. It concludes with recommendations for obtaining the best return on investment.