Hit the Bull's Eye with Targeted Information   

Four years ago, the Publications department at J.D. Edwards was challenged with delivering documentation for a global customer base in both print and on-line media. Based on the principle, 'Write it once, use it many times,' they developed a single repository that contained information about 38 multiple-platform software products translated into seven languages. By managing each paragraph of information through a relational data manager, J.D. Edwards has leveraged this database to deliver user guides, training manuals, on-line helps, and CD-ROMs that provide users with targeted software information that is both high yield and just in time.

Uhl, Cyndi. STC Proceedings (1998). Articles>Content Management>Single Sourcing