http://tc.eserver.org/authors/Turns,_Jennifer,_Tracey_Wagner_and_Kristen_Shuyler A bibliography of works by Turns, Jennifer, Tracey Wagner and Kristen Shuyler in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Turns,_Jennifer,_Tracey_Wagner_and_Kristen_Shuyler http://tc.eserver.org/25243.html http://tc.eserver.org/25243.html In this article, we describe how a knowledge-building community perspective can lead to a framework for designing an informational Web site. We illustrate the framework through our work on the Arthritis source, an informational Web site helping users acquire information about arthritis. The resulting framework provides one means of addressing challenges that arise in the design and development of such informational Web sites.