Moving Toward Knowledge-Building Communities in Informational Web Site Design    

In this article, we describe how a knowledge-building community perspective can lead to a framework for designing an informational Web site. We illustrate the framework through our work on the Arthritis source, an informational Web site helping users acquire information about arthritis. The resulting framework provides one means of addressing challenges that arise in the design and development of such informational Web sites.

Turns, Jennifer, Tracey Wagner and Kristen Shuyler. Technical Communication Online (2005). Articles>Web Design>Community Building