http://tc.eserver.org/authors/Turns,_Jennifer,_Kristina_Liu_and_Tracey_S._Wagner A bibliography of works by Turns, Jennifer, Kristina Liu and Tracey S. Wagner in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Turns,_Jennifer,_Kristina_Liu_and_Tracey_S._Wagner http://tc.eserver.org/13730.html http://tc.eserver.org/13730.html In this paper, we describe our work with the Arthritis Source website and our efforts to develop a community of learners in that context. We argue that given proper architectural support, efforts to listen to learners can effectively foster collaboration between the authors of an informational web site and its users and help community building among its users through a dynamic knowledge base.