Bluffers’ Guide to ISO 9241

In the dusty institutions where usability standards gather to party with each other, ISO 9241 is a bit of a celebrity. It is widely cited by people who would be hard pushed to name any other standard, and parts of it are virtually enshrined in law in some European countries. But as is the fate of many celebrities, all most usability professionals know about the standard is its name. This white paper describes each of the 17 parts of ISO 9241 in detail.

Travis, David. Userfocus (2003). Articles>Usability>Standards

How to Localise Your Website: A UK Perspective on Usability

It's often said that a common language divides America and England. If an American says "I'm mad about my flat", there is something wrong with his car. If an Englishman says it, he likes his apartment. If the Americans and the English can't communicate without ambiguity, what happens when non-English speakers use your site?

Travis, David. WebWord (2001). Design>Web Design>Localization

Selling Usability to Your Supervisor  

What's the best way to convince your supervisor to consider usability testing? Think about where your boss falls among the personality types described by the Myers-Briggs Type Indicator (MBTI).

Travis, David. Intercom (2006). Articles>Usability>Workplace