Designing and Conducting Effective Role-Play Activities 
Role play activities allow learners to test new skills and apply them to the real world. Effective role-plays must be carefully planned and conducted in order to be effective. This article offers advice on creating and conducting role-play activities, and transferring their learnings to the real world.
Swan, Bonnie J. and Carolyn Luttrell. STC Proceedings (2005). Careers>Management