A directory of resources inthe field of technical communication.

Summers, Kathryn and Michael Summers

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Identifying Web Site Requirements   (PDF)

The authors emphasize the importance of conducting thorough research on business goals, branding goals, user needs, and technical resources before Web designers undertake a redesign. The article also offers suggestions about how to define, develop, and communicate a client's brand.

Summers, Kathryn and Michael Summers. Intercom (2001). Articles>Usability>Specifications