Identifying Web Site Requirements  

The authors emphasize the importance of conducting thorough research on business goals, branding goals, user needs, and technical resources before Web designers undertake a redesign. The article also offers suggestions about how to define, develop, and communicate a client's brand.

Summers, Kathryn and Michael Summers. Intercom (2001). Articles>Usability>Specifications

Making the Web Friendlier for Lower-Literacy Users  

Describes techniques for improving the experience of lower-literacy Internet users that do not violate the principles of Web design for other users.

Summers, Kathryn. Intercom (2004). Design>Web Design>Accessibility>Writing