Starting and Maintaining A Documentation Department – Concepts, Principles, and Techniques  

This paper includes information about how to assess business needs, establish credibility, build the department, understand the product life cycle and development practices, and successfully maintain a documentation department in a global work environment. It includes innovative, creative, and original management concepts, tasks, principles, and techniques for working with diversity for newly promoted managers, managers new to a company, and for seasoned managers to ensure success or continued success managing documentation.

Storey, Sandy and Peter J. Hartman. STC Proceedings (2001). Careers>Management>Documentation