Guidelines on the Common Features of Mobile Phone Interfaces  

An ever increasing range of mobile phones are appearing on the market, each with their own features, designs and interfaces. Our extensive experience of working with a wide range of phones suggests that, despite their many differences, there are some user interface requirements common to all mobile phones. These requirements are presented as guidelines below.

Stockbridge, Lucy and Azia Mughal. Serco (2007). Articles>Human Computer Interaction>Wireless Web>User Interface

User Challenges in the Connected Home  

A discussion of the major user-related issues that may present a barrier to the development of the connected home.

Stockbridge, Lucy and Azia Mughal. Serco (2006). Articles>Usability>Ubiquitous Computing