#20762
Creating Single-Sourced Information Products 
Until recently, single sourcing has been limited to the process of putting identical information into multiple information products. However, the results of a singlesourced approach need not be identical. You can customize the outputs to contain only the information that is appropriate for the specific situation. This presentation provides a high-level overview to the advantages of single sourcing and how to implement and maintain such a solution.
Stevens, Dawn M. STC Proceedings (1999). Articles>Content Management>Single Sourcing
#20764
Excuses, Excuses, Excuses: A Manager’s Guide
Sometimes it seems your employees spend more time thinking of excuses than actually working. In this workshop, you’ll learn how to respond to common excuses and how to avoid them in the first place.
#19781
Information Planning for Successful Online Documentation
Creating an information plan should be the first phase of any publication development life cycle, whether hard copy or online. The plan is a tool for reporting the results of your research about your audience, their tasks, the market, and the product. The plan presents the basic organization and content of the publications you intend to build, effectively directing the documentation team to produce a publication with very specific goals in mind.
Stevens, Dawn M. STC Proceedings (1996). Articles>Information Design>Management>Documentation
#30152
To better predict your staffing and schedule needs on future projects, you should keep a record of what you've done in the past. This paper presents a template for one way to formalize such records to ensure consistent reporting and to provide statistics in a way that is meaningful for future estimates. The workshop will present case studies to help you understand how to use the data in this report to estimate and schedule your next project.
Stevens, Dawn M. STC Proceedings (1997). Careers>Management>Case Studies
#22862
One Hundred and One Standards for Online Communication
A wealth of opinions and conventions are available on designing and writing good online documentation. This paper compiles many of these guidelines into one central list for easy reference. The session will discuss reasons for the guidelines as well as provide references for further research on areas of interest.
Stevens, Dawn M. STC Proceedings (1997). Articles>Documentation>Online
