Writing Shorter Manuals  

Large manuals are expensive to write, produce, and ship, and may make a product seem mare diflcult or complex than it really is. Shorter manuals can decrease telephone support calls, provide a challenge to the writer, and save time and money. With careful planning and preparation, diJjCerent writing and design techniques, and participation in product design, writers can shorten manuals and make users more willing to read them.

Sommerville, Heather M. STC Proceedings (1997). Articles>Documentation>Editing>Writing