How to Create User-Centered Documentation, Interview with Joe Sokohl

In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types of information they use and the help deliverables they actually want.

Sokohl, Joe and Tom H. Johnson. Tech Writer Voices (2008). Articles>Interviews>Documentation>User Centered Design

Motorcycle UX: Riding in the Fast Lane

The design decisions that both industrial designers and interaction designers have made on the Breva provide an enhanced experience for the rider--that is, for me.

Sokohl, Joe. UXmatters (2008). Design>User Experience>User Interface

A Real Nowhere Man: Managing Remote Teams Remotely    

Provides advice on how to effectively collaborate with remote teams through communication, flexibility, sensitivity, and courage. He also points to the use of tools, such as email and videoconferencing, as a significant method for managing remote teams.

Sokohl, Joe. Intercom (2009). Articles>Collaboration>Online>Teleconferencing

Changing the Rules of the Game for the Benefit of the User

In this presentation, Joe Sokohl talks about gathering user research prior to designing and implementing your help deliverables.

Sokohl, Joe. I'd Rather Be Writing (2008). Articles>Documentation>Audience Analysis>User Centered Design