The Case for User-Centered Design  

The need for user-centered design in this era of rapid technological change is reviewed, and key ingredients of a user-centered design process are described: (1) involvement of users, structured by rigorous user input and feedback methodologies, (2) multidisciplinary teamwork, from developing the initial concepts and approach to evaluating and refining the product after its introduction in the marketplace, and (3) focus on competitiveness, on state-of-theart user interfaces and technology. Data supporting the economic value of user-centered design processes is also reviewed.

Soderston, Candace and Thyra L. Rauch. STC Proceedings (1996). Presentations>User Centered Design>Usability

User-Centered Design and the Role of Technical Communicators  

This panel provides an introduction to and overview of the principles of user-centered design, and gives real- world, practical examples of how technical communicators can implement these principles in their work. The panel is intended for any technical communicator or manager designing user documentation, including training materials, or the user interfaces of hardware or software products. It does not assume any prior knowledge of user-centered design principles. It does assume familiarity with a product development process and with basic technical communication and usability principles.

Fisher, Lori H., Candace Soderston, Thyra L. Rauch and Frederick P. Szydlik. STC Proceedings (1996). Design>User Centered Design>TC