#28761
What does 'bias' mean in usability testing? Is it bad? good? in between? What are sources of bias in usability testing? Which one(s) should we worry about most? How do we know our methods are any good? Especially when we all do things differently?
Snyder, Carolyn. STC Proceedings (2007). Articles>Usability>Testing
#29871
This paper summarizes findings from several research studies that examined the validity of paper prototyping in terms of uncovering usability problems. It also discusses the question of how paper prototypes might bias a usability test, and the role of case studies in the usability literature.
Snyder, Carolyn. STC Proceedings (2004). Articles>Usability>Prototyping>Paper
#25599
Negotiation is a part of life, though we may not always think of it in conscious terms. Although this article is written from the perspective of a consultant bidding on a project, the concepts of negotiation apply to many situations where you are trying to reach agreement with someone.
Snyder, Carolyn. Usability Professionals Association (2005). Articles>Collaboration
