http://tc.eserver.org/authors/Smith,_Tom A bibliography of works by Smith, Tom in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Smith,_Tom http://tc.eserver.org/27494.html http://tc.eserver.org/27494.html Luke has made some great slides about Social Web Application Design, saying some very sensible things very well. I particularly like the 'System' diagram that shows how, when thinking about a simple photo, how it can be connected to other entities and related, aggregated and re-presented. http://tc.eserver.org/20030.html http://tc.eserver.org/20030.html There are at least two important issues that are closely related to the open-source software support questions we raised in part 1 of this look at open-source practicalities: documenting the software and training people to use it. With a traditional, commercially licensed product, documentation is as simple as obtaining a hard copy, a CD or going online to get all the details needed from the software's developer. Or, if something is missing, using support from the vendor to get questions and issues resolved.