#20030
The Challenges of Open-Source Documentation and Training
There are at least two important issues that are closely related to the open-source software support questions we raised in part 1 of this look at open-source practicalities: documenting the software and training people to use it. With a traditional, commercially licensed product, documentation is as simple as obtaining a hard copy, a CD or going online to get all the details needed from the software's developer. Or, if something is missing, using support from the vendor to get questions and issues resolved.
Smith, Tom. Open Enterprise, The (2003). Articles>Documentation>Open Source
#27494
Luke has made some great slides about Social Web Application Design, saying some very sensible things very well. I particularly like the 'System' diagram that shows how, when thinking about a simple photo, how it can be connected to other entities and related, aggregated and re-presented.
Smith, Tom. Other Blog, The (2006). Articles>Web Design>Community Building>User Centered Design
