#14790
Smith presents a hypothetical dilemma in which a technical writer discovers that a product she's documenting falls short of the extravagant claims published in her company's marketing materials.
Smith, Charlsye J. Intercom (2002). Articles>Workplace>Ethics
#13102
Workplace decision-making practices cast the technical communicator into the role of technical rhetorician—a rhetorical specialist who must sometimes make difficult choices. Decisions involving technical communication receive the most scrutiny when bad things happen, but technical communicators often facilitate good things that are never measured. This paper examines three contexts that affect the technical communicator’s understanding of a situation requiring a decision: the rhetorical situation, the cultural context, and the procedural and ethical guidelines. Qualitative assessments that examine the multiple contexts informing the decision-making process are important to understanding the complexity involved in day-to-day decision-making practices.
Smith, Charlsye J. STC Proceedings (2001). Presentations>Rhetoric>Management
#20194
Web Weaving: Effectively Mapping and Designing a Web Site 
Web sites are becoming an essential business tool. Properly planning a web site to meet the needs of the audience is the best way to accomplish your business objectives. This presentation focuses on planning Web sites tailored to any audience’s needs. Organizing Web sites involves many technical communication skills that are often overlooked. Poorly planned web pages make it dificultfor the viewer to interface with the information presented. Technical communicators with knowledge of Web page design willfind the web weaving process helpful in publishing highly-functional web sites for their employers; demonstrating their value added, saving them time, resources and expense.
Smith, Charlsye J. STC Proceedings (1997). Design>Web Design>Information Design
