Information Architecture: On the Web, In Help, and In Print  

Today, a decade into an explosion of Internet-based communication, the web is like a vast and confusing hall of mirrors. It’s full of links to other links, graphic design that distorts rather than illuminates information, whizbang features, silly eye-candy, and dead-ends  all of which impede the progress of people searching for information.

Sisler, Paul, John Moreau and Catherine M. Titta. STC Proceedings (2001). Articles>Information Design>Web Design